Retail Business Support Software
GDPR came into effect on the 25th May 2018, all companies holding personal data are now required to demonstrate that they have consent from their data subjects to hold their data and that purpose and use of the data is clear to the data subject and they have agreed for it to be retained. This is a serious issue and non-compliance can result in a fine of up to 4% of the companies turnover.
How do you currently obtain consent to process personal data? Your business needs to establish processes to ensure compliance with the provisions of GDPR.
Your customer records should demonstrate:
- Who consented
- When they consented
- What information was supplied at the time
- How they consented
- Where and how to withdraw consent
Your Data and Product Compliance just got a lot easier!
Compliantly manage new sales leads, Improve communication and increase customer retention. Our platform easily records your customer details, noting their consent and the purpose of retaining the data. Additionally, the system notes how the customer wishes to communicate; via text, email, telephone or direct mail. Building data consent into your sales process is now a legal requirement under GDPR. We have made this a simple and quick action that works within all sales or support areas.
Our platform enables you to communicate and provide information to potential customers and existing customers in a compliant process. Customer contact for sales, support and marketing is all handled in a compliant manner.
Training Solutions for your Staff
We provide online learning modules to ensure you can add these essential compliance features to your sales process. We can help train your entire staff about GDPR and possible consequential data processing changes that your business must undergo to avoid serious non-compliance penalties. Our specially designed GDPR Training platform can help your staff Learn practical skills to work smarter and keep pace with technology with content from top industry experts.
With individual access, study material & assessments reports you can monitor and analyse the performance and progress of your staff at all the times.
Generating Free cover vouchers for your customers
Customers appreciate the effort that comes from providing product information which will protect their investment at no cost to them, it helps build loyalty and trust. We provide you with the marketing platform you need to help generate a complimentary product such as 3mths Free cover, discounted servicing for the life of a product, and extended warranty/ Guarantee`s at the point of delivery. The platform makes customer look up and support simple, the unique text and email can be sent in seconds and all actions are saved. Having the right consent from your customers will engage with them with additional products increasing profits and customer retention. Customer feedback improves as you provide great customer support and five-star service.
Why not contact our friendly professional support team, who will explain how these services can work for you and answer any questions?
Submit us an Enquiry to help us deliver the best solution for your software or training needs.